Terms of service

Terms of Service

Last updated: August 12, 2026

Welcome to Our Shared Memory. These Terms of Service ("Terms") govern your use of our website and your purchase of products from us. By placing an order or using this site, you agree to these Terms.

1. About Us
Our Shared Memory is operated from Ireland. Prices are displayed in your local currency at checkout and are inclusive of applicable taxes unless stated otherwise.

2. Products
We sell DIY hand-casting keepsake kits. Product descriptions, images, and specifications are provided in good faith and as accurately as possible, but we do not guarantee that colors, finishes, or minor details will appear identical to photographs due to screen variation and the handmade nature of casting results.

3. Orders and Payment
By placing an order, you confirm that all information provided is accurate and that you are authorized to use the payment method provided. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or pricing errors.

4. Shipping
Please refer to our Shipping Policy for delivery timeframes and costs. Risk of loss and title for products pass to you upon delivery.

5. Returns and Refunds
Please refer to our Refund Policy for full details on returns, exchanges, and refund eligibility.

6. Product Safety
Our kits are intended for use by adults or under adult supervision. Please read all included instructions carefully before use. While our materials are formulated to be skin-safe, individuals with known skin sensitivities or allergies should perform a patch test before full use. We are not liable for misuse of the product contrary to the included instructions.

7. Intellectual Property
All content on this site — including text, images, logos, and design — is the property of Our Shared Memory and may not be reproduced without permission.

8. Limitation of Liability
To the fullest extent permitted by law, Our Shared Memory shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Nothing in these Terms limits your statutory rights as a consumer under Irish and EU law.

9. Governing Law
These Terms are governed by the laws of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Irish courts, without prejudice to any mandatory consumer protections available to you in your country of residence under EU law.

10. Changes to These Terms
We may update these Terms from time to time. Continued use of the site after changes constitutes acceptance of the revised Terms.

11. Contact
Questions about these Terms? Contact us at info@oursharedmemory.com.